Privacy Policy

Information We Collect

We collect information that you choose to provide when you submit a contact or wholesale inquiry, request a quote, or communicate by email. This may include your name, business name, job role, email address, telephone number, country or region, website address, business type, product interests, estimated quantity, destination, timing, and the details in your message. For DTF discussions, you may also describe artwork, garment use, dimensions, colors, and production expectations. Please do not send payment card details, government identification numbers, health information, or other information that is unnecessary for the request.

Our systems may record limited technical data needed to operate and protect the website, such as Internet Protocol address, browser type, device type, requested page, referring page, date and time, error events, and security logs. We may use essential cookies or similar browser storage for session integrity, form security, and abuse prevention. We do not use website forms to collect complete bank or payment card credentials.

How We Use Information

We use submitted information to review a request, understand the relevant business, respond to questions, prepare a tailored discussion, coordinate a quote, maintain communication, document decisions, and support an eventual commercial relationship. We may use contact details to send requested replies, administrative updates, security notices, or follow-up questions. We also use records to improve form clarity, train staff on consistent handling, prevent duplicate or abusive submissions, diagnose technical problems, and protect our company, website, and users.

This website provides company and capability information. An inquiry or quote request does not create an obligation, reserve goods, or accept commercial terms. A project proceeds only through direct review, a written agreement or contract accepted by both parties, and the payment arrangement stated in that document. If this page differs from an executed contract, the executed contract controls for that engagement.

Email, Service Providers and Disclosure

Form records are stored before an email notification is attempted so a temporary mail failure does not erase the inquiry. Our hosting, database, email, security, and professional service providers may process limited information when necessary to perform work for us. They are expected to use it only for authorized purposes and to apply reasonable safeguards. We may also disclose information when reasonably necessary to comply with law, respond to lawful process, protect rights or safety, investigate fraud, or complete a business reorganization subject to appropriate protections.

We do not publish inquiry details or confidential business requirements. We do not present customer identities, artwork, campaign plans, or commercial records as public examples without appropriate permission. Information may be processed in the United States, where privacy rules may differ from those in another location. By communicating with us, you understand that cross-border transmission may occur when required to answer the request.

Retention and Security

We retain inquiry records for as long as reasonably needed to answer the request, maintain business records, support contract discussions, resolve disputes, meet legal or accounting duties, and protect against abuse. Retention periods vary with the nature of the communication, whether a relationship develops, and applicable obligations. When information is no longer reasonably required, we may delete, anonymize, or securely isolate it according to operational practices.

We use reasonable administrative, technical, and organizational measures intended to protect information. These may include access limits, password protection, encrypted connections where available, server controls, backups, logging, and staff procedures. No transmission or storage method is completely secure. Email should not be used for highly sensitive material, and visitors should contact us before sending confidential files so an appropriate method can be discussed.

Your Choices and Requests

Depending on your location and the circumstances, you may ask whether we hold information about you, request access or correction, ask us to delete information, object to certain use, or withdraw a prior communication preference. Some records may need to be retained where required by law, needed for security, or necessary to establish, exercise, or defend legal rights. We may request reasonable verification before acting so that information is not disclosed or changed for the wrong person.

To make a privacy request, email support@hongshunyx.com and describe the request and the email address used in your communication. We will review it and respond within a reasonable period. This policy may be updated as practices, services, or legal requirements change. The version displayed on this page applies from its publication date; material changes will be reflected here.

Contact Information

HONG SHUN YUAN XUAN LLC. can be reached at support@hongshunyx.com. Our business address is 30 N Gould St Ste R, Sheridan, WY 82801, United States.